Technical Support Engineer II - CLM & Analytics

Company Overview Docusign brings agreements to life. More than 1.8 million customers and more than a billion people in over 180 countries use Docusign solutions to accelerate the process of doing business and simplify people’s lives. With intelligent agreement management, Docusign unleashes business-critical data that is trapped inside of documents. Until now, these were disconnected from business systems of record, costing businesses time, money, and opportunity. Using the Docusign AI-native IAM platform, companies can create, commit, and manage agreements with solutions created by the #1 company in e-signature and contract lifecycle management (CLM). What you'll do As a Technical Support Engineer II - CLM & Analytics, you will function as a hands-on technical specialist and a strategic advisor, serving as an internal voice of our customer base. In this role, you will act as a subject matter expert handling complex technical support cases from start to finish across Docusign Contract Lifecycle Management (CLM), Intelligent Agreement Management (IAM), and multi-product workflows. By collaborating as a liaison between customers, Product, and Engineering teams, you will accelerate issue resolution, consistently achieve SLA and customer satisfaction targets, and empower clients to maximize adoption and value. Candidates are also required to participate in weekend on-call rotations. (US ONLY) Candidates may be required to complete a Minimum Background Investigation (MBI) for