Bioinformatics Customer Success Specialist

About DNAstack At DNAstack , our mission is to power precision medicine by building software that breaks down barriers to responsible biomedical data sharing, discovery, and analysis. We build cutting-edge software and industry standards to help researchers and clinicians analyze sequencing data and make faster, more accurate diagnoses. Our platform supports national and international networks tackling rare disease, cancer, infectious disease, and more. We’re a nimble, cross-functional team of scientists, engineers, designers, and product thinkers working at the intersection of genomics, software, and cloud technologies. Our mission is ambitious, and so is our team. The Role The Bioinformatics Customer Success Specialist makes sure every customer gets accurate, timely, and dependable results from the DNAstack platform. You are the technical owner of the customer experience after go-live: the first responder when a run fails, the person who confirms a result is right before it ships, and the voice that brings customer pain points back to engineering and product. This is a growth-oriented role for an M.S.-level bioinformatician who enjoys both the science and the people. You will start on the front line of our operations: resolving support tickets, monitoring production pipelines across AWS and GCP, running and validating sample batches, and preparing custom deliverables for partners. That work gives you an intimate view of our architecture and of what customers actually need.