Customer Service Representative I

DISA Global Solutions is a leading safety and compliance provider supporting more than 55,000 customers worldwide, including over 30% of the Fortune 500. With 1,600+ team members across 30+ locations, we’ve delivered innovative solutions since 1986 and process more than 20 million orders each year. As a multi-year Top Workplaces award winner, DISA offers competitive pay, robust benefits, and a collaborative, growth-focused culture. Employees enjoy ongoing training through our internal learning and development team, monthly appreciation events, and numerous opportunities for career advancement. Position Summary: We are looking for a Bi-lingual Spanish speaking Customer Service Representative I. The Representative I, Customer Service supports daily customer service operations, provides front-line support to customers by responding to inquiries, maintains accurate customer records, and assists with service-related requests. This role serves as an important point of contact for customers, delivering professional service while helping ensure a positive customer experience and adherence to company policies and procedures. Essential Functions: Respond promptly to customer inquiries via phone, email, and chat, providing accurate information and professional support. Assist customers with account maintenance, updates, service requests, and general product or service questions. Document customer interactions, requests, and resolutions accurately within CRM systems. Escalate complex cus