Tier III Service Desk Lead

NOVA-Dine is seeking a Tier III Service Desk Lead to serve as a Tier III Service Desk technical leader supporting the Defense Enclave Services (DES) MES-END program. This position serves as a senior technical authority responsible for providing advanced troubleshooting, engineering analysis, systems integration, architecture assessment, risk analysis, and operational support across complex Department of Defense enterprise environments. The selected candidate will lead resolution of highly complex technical issues escalated from Tier I and Tier II support organizations while driving continuous service improvement initiatives across enterprise infrastructure, network, endpoint, cloud, and systems environments. The successful candidate will perform technical planning, system integration, verification and validation activities, infrastructure assessments, architecture reviews, and operational analysis to ensure reliable and secure service delivery. This individual will work closely with engineering, cybersecurity, operations, and customer stakeholders to develop and implement enterprise solutions that align with mission requirements, technical constraints, schedules, and cost objectives. Responsibilities: Serve as the highest level of technical escalation within the Tier III Service Desk organization. Lead the analysis and resolution of unusually complex enterprise infrastructure, network, endpoint, and systems issues. Perform technical planning, systems engineering, integration,