L2 Systems Engineer

About the Role We are seeking an experienced L2 Systems Engineer to provide advanced technical support and deliver infrastructure and cloud solutions across diverse client environments. In this role, you will take ownership of escalated incidents, maintain reliable and secure IT systems, and contribute to infrastructure upgrades, cloud migrations, and technology improvement projects. You will work across Windows endpoints, Windows Server, Microsoft 365, endpoint management, security, backup, and hybrid cloud environments. This position is ideal for a technically proficient, customer-focused professional who enjoys solving complex problems, working independently, and collaborating with technical teams to deliver high-quality service. About the Client You will be working with an established managed IT services provider that delivers reliable, secure, and efficient technology solutions to a diverse client base. The organisation supports end users, endpoints, servers, Microsoft 365, cloud platforms, security, backup, and business applications across on-premises and hybrid environments. The team values technical excellence, proactive problem-solving, clear communication, accountability, and continuous improvement, fostering a collaborative environment focused on dependable client outcomes. Ideal Profile Experience and Technical Expertise At least 3 years of hands-on experience in Level 2 service desk support, systems administration, or managed IT services. Strong troubleshooting e