Director, Utilization Management Operations

Job Description This role is fully remote and must be located within the 50 U.S. states. Standard working hours are in Eastern Timezone. Semi-annual travel may be required to a Devoted office for on-site work. A bit about this role: At Devoted, our mission is to dramatically improve the health and well-being of our members by treating each of them like family. Devoted is growing at an incredible pace, and we are thrilled to welcome and serve every new member who joins us. This growth demands that our Utilization Management (UM) operation must scale and evolve without ever losing sight of the people at the center of every authorization. We believe UM done right means decisions that are correct, fair, and fast, delivered through a frictionless process and with heart. Behind every request is a member waiting on care and a provider working to deliver it. UM is hard, but the challenge doesn’t exempt us from our mission. We are seeking a curious, operationally minded leader to serve as Director, Utilization Management Operations. Reporting to the Vice President of Health Services, you will lead the teams behind our administrative work: a large onshore and offshore team of UM Administrative Coordinators who manage intake, outreach, notifications, and follow-up. You will also hold dotted-line accountability for monitoring and ensuring the success of our Part B medical authorization turnaround times (TAT). This role is for someone who is energized by a complex process: someone who wan