Agent Support Associate

Job Description A bit about this role: As an Agent Support Associate (ASA), you’ll serve as a primary point of contact for Devoted Health ’s Medicare Advantage broker partners. You’ll provide timely, accurate, solutions-focused support across the enrollment and post-enrollment lifecycle while building trusted relationships with brokers and agencies. This role operates in a fast-paced, service-level-driven environment and requires strong communication, critical thinking, attention to detail, and comfort navigating multiple systems to drive issues through resolution. Overview of this role: Answer Broker Inquiries: Respond to inbound calls and Agent Portal messages from brokers regarding Devoted Health plans, benefits, processes, and general support needs. Support Enrollment & Application Status: Assist brokers with application submissions, status checks, enrollment questions, and next steps to create a smooth experience for agents and members. Resolve Post-Enrollment Issues: Support brokers with post-enrollment needs, including effective dates, plan changes, eligibility questions, and issue escalation. Deliver Best-in-Class Broker Support: Build trust through consistent, accurate, and high-quality service that reinforces Devoted Health ’s commitment to our broker partners and the members they serve. Your Responsibilities and Impact Include: Gain and maintain a strong understanding of Devoted Health plan benefits, products, and offerings Learn to navigate provider networks,