Incident Manager

We are looking to incorporate an Incident and Problem Manager to provide services to a major client in the banking sector. This is a stable position. The work modality is 100% remote. Duties: Responsible for the governance and execution of incident and problem management processes. - Lead incident debriefs within agreed SLAs, working with functional teams to ensure the problem owner is understood. - Ensure representation in service review calls regarding all incidents, including ensuring that post-incident reports are completed and accurate. - Responsible for the governance and execution of the Problem Management process. Lead review calls when necessary and provide regular updates. - Responsible for reviewing post-incident reports throughout the problem management lifecycle. - Ensure that the RCA (Root Cause Analysis) has been fully completed and measures are taken to ensure the same issue does not recur. - Monitor and improve the governance and execution of the ITIL incident and problem process across the sector. - Contribute to service reviews, including: o Understanding incident and problem KPIs, identifying trends and improvement opportunities. - Provide reviews.