EDI Integration Analyst

We are looking for an EDI Integration Analyst to support client processes, focusing on incident monitoring, tracking improvements, and handling requests related to EDI integrations. This person will act as the bridge between business areas and the vendors responsible for integrations, working analytically to ensure fluid communication, operational continuity, and process evolution. Languages: German – preferred, English – mandatory. Professional Experience: Previous experience in an AMS environment; understanding of systems integration (IDocs, RFCs, APIs, etc.); familiarity with ticketing management tools (e.g., ServiceNow, Jira, Solution Manager); experience with a multi-source environment, dealing with different service providers. Experience in monitoring and supporting integration processes, preferably involving EDI or related systems. Experience acting as an interface between clients, suppliers, and third-level technical teams, focusing on clear communication and tracking of demands. Knowledge of ticket management tools, especially ServiceNow. Responsibilities: Provide second-level functional support for logistics areas. Perform triage, categorization, and tracking of incident tickets, requests, and improvements. Identify the team or vendor responsible for issue resolution, monitor action plans, and ensure resolution within SLA.