Outbound Sales | Customer Service Sales | Remote | Global

Are you exceptional at building trust with customers, solving problems calmly, and turning a difficult customer interaction into a positive experience? Are you the kind of person who can listen carefully, understand what a customer really needs, and then confidently recommend additional products that genuinely make sense for them? Are you experienced in BPO, customer service, customer relationship management, client relationship management, retention, upselling, or account management, and want to use those skills in a high-performance DTC environment? We are My Derma Dream! A fast-growing premium skincare brand with a large customer base, a strong direct response environment, and a serious earning opportunity for people who can combine world-class customer experience with commercial ability. Our sales team speaks with warm customers who have already purchased from us before. Sometimes everything has gone perfectly. Sometimes the customer has a question. Sometimes they are waiting for an order. Sometimes they have a problem that needs to be solved. Your job is to make sure that every customer feels heard, valued, and looked after, while also identifying opportunities to recommend additional skincare products that can help them achieve better results. We are looking for high-performance customer relationship professionals who are confident on the phone, emotionally intelligent, commercially sharp, and capable of turning great customer conversations into additional revenue. If y