Claims Coordinator

About Dent Wizard Dent Wizard is the nation’s undisputed leader in automotive reconditioning services and vehicle protection products – and our success is the result of the great people who serve our customers. We’re stable, growing and have a strong business model, with opportunities in 43 states, 2.5 million vehicles repaired every year and more than 3,000 highly skilled employees. Help us reach new heights and receive the respect, rewards and recognition you deserve. As a Coordinator, Claims is responsible for managing the dispatch and resolution of vehicle claims, ensuring timely communication with technicians, third-party vendors, and customers. This role requires strong organizational skills, attention to detail, and the ability to manage multiple claims efficiently using the portal and internal systems. Key Responsibilities Dispatch over 750 vehicles weekly using internal technology to technicians and/or third-party locksmiths. Manage and update claims within the portal. Follow up with technicians daily to provide accurate ETAs to customers on open claims. Verify pictures and invoicing for accuracy before uploading to the customer via the portal. Request voids and rebill claims when documentation is incorrect to ensure proper closure. Provide customer quotes as needed for claim resolution. Monitor claims cycle time and ensure timely processing. Communicate cycle time updates with technicians and managers. Maintain accurate records and documentation for all claims. Supp