Outbound Call Centre Representative - Remote Opportunity, 12 months max. term co

Who is Audika? Audika is part of Demant , a world-leading hearing healthcare group that offers innovative solutions to help people with hearing loss. With over 22,000 employees globally and a presence in more than 130 countries, we’re committed to improving lives through better hearing. In Australia, Audika operates over 350 clinics, delivering high-quality care to thousands of clients every day. The Opportunity – Bring Your Contact Centre Experience to Life and work from anywhere in Australia We’re looking for experienced outbound call centre professionals to join our high-performing Customer Care team at Audika Australia. If you’re passionate about meaningful conversations, thrive in a contact centre environment, and want to make a real difference in people’s lives, this role is for you. What You’ll Be Doing As a Call Centre Representative, you’ll be the first point of contact for clients across Australia and New Zealand. You’ll use your proven contact centre skills to engage with new and existing clients, book free hearing test appointments, support clinic operations, and deliver exceptional customer service with every interaction. Your day-to-day responsibilities will include: Making outbound calls as part of promotional campaigns (e.g . offering and scheduling free hearing tests, hearing aid trials, adjustments) Following up on leads generated from direct marketing and rebooking lapsed clients Booking and managing clinic appointments using our CRM and internal systems Ac