Bilingual Remote Contact Centre Agent (Toronto, ON, CA, M5H 0A9)

Job Type: Independent Contractor Employer: Procom Reference code : 135597 Primary Location: Anywhere in Canada (remote) All Available Locations: Burlington, ON; Calgary, AB; Edmonton, AB; Fredericton, NB; Halifax, NS; Kitchener, ON; Moncton, NB; Ottawa, ON; Regina, SK; Saint John, NB; Saskatoon, SK; St. John's, NL; Toronto, ON; Vancouver, BC; Victoria, BC; Winnipeg, MB -- Do you have customer service or contact centre experience? Do you have a strong interest in Indigenous subject matters? Are you seeking project-based work? Join our roster to participate in projects in our Managed Contact Centre space! What will your typical day look like? Deloitte ’s OperateNext Managed Contact Centre group is actively seeking resources with customer service and/or contact centre experience to assist with upcoming projects in our Managed Contact Centre. You will work independently and remotely as part of a dynamic front-line services group of customer service professionals. As an independent contractor or temporary employee on this team, project work will vary but tasks will include: Collaborating with your contact centre and help desk teams to respond to customer inquiries via multiple channels such as phone and email. Provide exceptional customer service by providing timely and accurate responses using industry technologies. Identify opportunities for innovation and improvements in client service delivery and process efficiency. Compensation is on an hourly basis, between $20 - $22/hour.