Implementation Engineer

The Implementation Engineer is responsible for end-to-end technical deployment, integration, and validation of Picture Archiving and Communication Systems (PACS) and related DeepHealth imaging solutions at hospitals and other healthcare facilities. This role partners with clinical and technical stakeholders, including radiologists, radiology administrators, clinical staff, network engineers, and third-party vendors, to deliver successful implementations with reliable DICOM workflows and enterprise imaging connectivity. Requirements Essential Duties and Responsibilities Serve as the primary implementation resource for assigned client projects from kick-off through completion. Coordinate project tasks and own delivery milestones while acting as a primary point of contact for customer communication and issue resolution. Deploy, integrate, and validate PACS and related imaging solutions in customer environments, including DICOM workflow and enterprise imaging connectivity. Provide second-level technical support for healthcare IT systems, including troubleshooting and resolving escalated issues during and after implementation. Collaborate with IT, Product, and Engineering to escalate and resolve complex technical problems. Maintain detailed records of incidents, solutions, and workflows in the ticketing system. Contribute to continuous improvement of implementation and support processes and the knowledge base. Ensure work complies with applicable regulatory standards and internal