IT Support Analyst

Do you want a job with a purpose? And do you want to make healthcare safer, better, and more reliable? Join our Team! Join us as a Support Analyst at Dedalus Group, one of the world's leading healthcare technology companies, in our Delivery area, working with a multinational team to do the best work of your career and make a profound impact on delivering better care for a healthier planet. This opportunity aims to provide proper support for the solutions contracted by clients, offering knowledge, guidance, and direction on market best practices regarding hospital processes and Dedalus Healthcare products. What you will do: Handle tickets opened by clients, guiding and directing them in an assertive and clarifying manner. Perform preventive maintenance and corrective actions for Dedalus Healthcare products related to processes. Provide solutions to improve the client's daily activities. Install software and hardware and perform performance analysis as necessary. Investigate system issues and defects and apply corrections, workarounds, or other likely reconciliation techniques. Conduct application training for users and provide continuous system updates. Negotiate a satisfactory resolution for end-users across various levels (technical, physical, and all management levels). Develop configuration and operation manuals related to various products.