Junior Cloud Operations Analyst | Friday to Tuesday – 11 PM to 8 AM (Night Shift)

We connect companies, people, and technologies, helping them explore their maximum potential. This is our purpose, and over the course of 37 years, we have accumulated learnings and many achievements. The culture experienced within the company reflects the essence of who we are and where we want to go. If you are passionate about what you do and have plenty of energy to work, this job is right for you! Come be part of a human-centric company that believes its greatest potential is its people! 🚀 Work with the Service Operations team in supporting and managing client environments in Cloud Computing (AWS, Azure, OCI, and GCP). Immediately take charge of tickets and alerts received by operations, performing initial analysis and driving resolution within your technical capacity. Take ownership of the ticket from the first contact until its resolution or qualified handover, maintaining a proactive stance in finding solutions, communicating with the client, and ensuring service continuity. Communicate with the client throughout the entire service cycle, logging the opening, providing periodic updates, and confirming closure with proper evidence. Execute service delivery based on KBs, playbooks, internal documentation, and vendor documentation. When necessary, request the creation or updating of procedures, training, and documentation to reduce recurrences. Handle known monitoring alerts, validating impact and correlating data.