Knowledge Base Manager

Overview DecisionPoint seeks a Knowledge Base Manager to lead documentation, content governance, and knowledge lifecycle management in support of a large federal and DoD-aligned mission environment. This role is responsible for creating, structuring, maintaining, and optimizing enterprise knowledge content including Standard Operating Procedures (SOPs), troubleshooting guides, service catalog entries, runbooks, and user support articles. The Knowledge Base Manager ensures documentation accuracy, promotes content standardization, manages version controls, and drives continual improvement across all knowledge artifacts used by service desk, engineering, cybersecurity, and program stakeholders. This position is fully remote. Note: By applying to this position, you acknowledge and consent to having your resume included in an active competitive government contract bid. Duties & Responsibilities The Knowledge Base Manager will: Manage the full lifecycle of knowledge articles, including drafting, reviewing, publishing, and retiring content. Maintain and improve SOPs, runbooks, troubleshooting guides, service catalog items, and technical reference materials. Ensure content accuracy, clarity, consistency, and alignment with enterprise documentation standards. Partner with Tier 1, Tier 2, and Tier 3 teams to capture tribal knowledge and translate it into structured KB content. Coordinate with cybersecurity, engineering, and cloud teams to document updates, new features, and system