Customer Success Manager

Customer Success Manager We are looking for a Customer Success Manager who wants to become a true customer partner to our customers. You will take your expertise in marketing solutions and use it to retaining and growing our customer's partnership with our brand Net Driven. You will focus on helping dealers sell, service and retain more customers, while expanding their shop's revenue opportunities. Here is more of what you’ll get to do: • Help independent auto service and tire businesses thrive in a competitive market space. • Become an expert on all Net Driven products (within the first 90 days of employment). • Consistently lead quarterly business reviews with your portfolio of customers. • Build strong customer relationships through remote, web meetings and professional virtual communication. • Respond quickly and persistently to customer issues, working to resolve concerns in a timely and effective manner. • Identify customer needs, communicate the value of relevant products and services, and refer qualified sales opportunities to the Sales Team. • Consistently work to retain your book of business by successfully identifying at-risk customers and taking proactive actions to save. • Contribute and support positive customer satisfaction scores by providing best-in-class service (CSAT/NPS). • Maintain and uphold all internal processes and procedures. • Proactively seek to improve tasks and meet company goals. • Become an expert on and use a robust set of business tools—inclu