Customer Service Specialist

Tremco Construction Products Group brings together Tremco CPG Inc.’s Commercial Sealants & Waterproofing and Roofing & Building Maintenance divisions; Tremco Barrier Solutions Inc.; Dryvit, Nudura and Willseal brands; Prebuck LLC; Weatherproofing Technologies, Inc.; Weatherproofing Technologies Canada and PureAir Control Services, Inc. Altogether, Tremco CPG companies operate 21 manufacturing facilities, 6 distribution sites, and 3 R&D/technology sites, and employ more than 2,700 people across North America. General Purpose of the job: Briefly describe the job's primary purpose or contribution to the department or the organization. The Customer Service Representative provides customer service to external customers (distributors, contractors, design teams, and building owners) and internal customers (sales representatives) as it relates to processing product orders. ESSENTIAL DUTIES AND RESPONSIBILITIES: Handle large volumes of calls, emails, and faxes. Respond to all aspects of customers’ and representatives’ inquiries or requests (orders, product information, stock status, pricing, rate quotes, shipping information, samples, etc.) Accurately key orders and set up new customers into the system. Check stock availability to confirm orders. Handle special requests such as color matching and custom size orders. Responsible for all aspects of logging orders, routing, shipping, ad tracking of outbound orders; works with transporters for freight pick-up and ensures that