Assistant General Manager

ASSISTANT GENERAL MANAGER Position Purpose: The Assistant General Manager (AGM) supports the General Manager in overseeing the daily operations of the group of restaurants and catering services. This role is responsible for ensuring the highest level of customer satisfaction, efficient operational management, staff development, and financial performance. The AGM will work closely with the General Manager to implement strategic plans, manage budgets, and ensure all restaurants and catering services meet the company's standards. Main Responsibilities: Assist the General Manager in overseeing all restaurant and catering operations to ensure quality service and customer satisfaction. Monitor the performance of restaurant managers and staff, providing guidance and support as needed. Ensure compliance with health and safety regulations across all locations. Oversee inventory management, ensuring optimal stock levels and minimizing waste. Ensure that all restaurants and catering events deliver exceptional customer service. Address customer feedback and complaints promptly, resolving issues to maintain customer loyalty. Implement initiatives to enhance customer experience and increase customer retention. Assist in developing and managing budgets for the group of restaurants and catering services. Monitor financial performance, including revenue, expenses, and profitability, and provide regular reports to the General Manager. Identify cost-saving opportunities without compromising ser