JR-216948 DevOps Engineer
Full-time
US
Oct 23, 2026
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About the Role
Hello, our name is Customertimes , but you can call us CT. We are a global digital engineering, product development, and technology consulting company. Headquartered in New York, we have a team of 1000+ experts working across 65+ countries. About this job: We are looking for a Senior Incident Manager to lead the remediation of recent production performance and stability issues across our SaaS platform for enterprise life-sciences clients. You will drive resolution across Infrastructure, DevOps, Engineering, Support, Configuration, Customer Experience, and external hosting partners. You will make sure every party delivers on its commitments, on time and with clear accountability. Location: 100% remote - Ukraine, Albania, Bosnia and Herzegovina, Bulgaria, Croatia, Kosovo, Montenegro, North Macedonia, Serbia, Romania, Slovenia, Czechia, Estonia, Hungary, Latvia, Lithuania, Poland, Slovakia How you'll make an impact: Own and consolidate the remediation backlog (code fixes, environment and database capacity, deployment gaps, backup and monitoring issues) into a single tracked plan with named owners, priorities, and due dates; Lead major-incident coordination and war rooms. Run regular stability stand-ups and escalate blockers quickly to leadership; Drive root-cause analysis and post-mortems. Track corrective and preventive actions through to closure; Coordinate release and patch timelines across versions, and align change requests and maintenance windows with client approvals; Pro