Senior Strategic Account Manager - Massachusetts Based

Let's Talk about the role! Business Value Realization – Partner with customers to define success metrics, demonstrate measurable business outcomes, communicate ROI to executive stakeholders, and ensure CustomerGauge becomes a strategic partner rather than simply a software vendor. Account Portfolio Management - manage your entire account portfolio, ensuring optimal client satisfaction and achieve assigned strategic account Key Performance Indicators (KPIs), Objectives and Key Results (OKRs). Strategic Account Management KPIs/OKRs - maintain a team Net Retention Rate of 105% while ensuring one touch per account each month and conducting 10 Impact Reviews per quarter with key client stakeholders. Client Relationship Management - establish and nurture strong, long-term client relationships with strategic stakeholders and build trusted executive relationships across customer organizations., addressing queries and concerns promptly.Advocacy and Innovation - advocate solutions and innovative ideas to meet client needs and handle challenges and problems effectively, providing timely resolutions. Liaison and Communication - act as the liaison between key customers and internal teams and identify and approach new potential strategic opportunities that increase customer value and long-term revenue. Sales Performance Monitoring - monitor sales performance metrics and report on trends and prepare monthly, quarterly, and annual reports and forecasts. Upsell and Cross-Sell Opportunities -