Presales Solutions Principal @ CustomerGauge | Based in Massachusetts

About CustomerGauge CustomerGauge is the B2B account experience platform trusted by global enterprises to measure, act on, and monetize customer feedback. We help companies reduce churn, grow revenue, and build lasting customer loyalty through Net Promoter Score and account experience programs. Our customers include some of the world's most recognized brands across manufacturing, distribution, technology, and professional services. The Role We're looking for a presales solutions principal to serve as CustomerGauge's technical trusted advisor to mid-market and enterprise prospects across Europe and North America and occasionally farther afield. You'll own the technical and CX-program side of complex, high-value sales cycles, earning the confidence of buyers through deep NPS and CX domain expertise, hands-on solution architecture, and a consultative approach that sets CustomerGauge apart from the competition. This is a deal-winning role. You'll partner with account executives from the first discovery call through technical close, and you'll be the person prospects trust to tell them how a program should be designed, how the platform fits their data and systems landscape, and what it will take to deliver measurable business outcomes. You'll report to the CRO. What You'll Do Bring genuine NPS and CX domain expertise into every conversation, connecting platform capabilities directly to measurable business outcomes that matter to the buyer Own the technical and CX-program side of s