Customer Service Representative

Do you like helping people and solving problems? Customer Contact Services (CCS) is hiring remote Customer Service Representatives to support CTI, our automotive division. CTI partners with car dealerships nationwide to handle inbound calls, run outbound campaigns, and book service appointments, helping dealerships stay connected with their customers and run more efficiently. No automotive experience needed. We'll teach you everything you need to know about the dealership side. What you bring is customer service skill, a professional phone presence, and comfort with computers. This is a fully remote position. You'll need your own computer and home office setup that meets our equipment requirements (listed below). What You'll Do Answer inbound calls promptly and professionally Identify what each caller needs and guide the call to resolution Schedule service appointments for dealership customers Share accurate information about dealership products and services Process online reservations and update customer records Document every interaction clearly and accurately Follow call scripts and procedures to ensure a consistent customer experience Escalate issues to supervisors when needed Meet Quality Assurance standards Stay current on client programs through ongoing training Other duties as assigned What You Bring High school diploma, GED, or higher At least one year of call center or customer service experience Confident computer skills, including typing and moving between multipl