Product Manager - CRM & Customer Engagement Solutions

Job Description: Driving the Future of Customer Relationships in Banking CSI is seeking a Product Manager to help shape the future of how financial institutions acquire, engage, retain, and grow customer relationships. This role supports a suite of customer relationship management (CRM), onboarding, referral, workflow, sales, contact management, and customer intelligence solutions used by banks to better understand and serve their customers. This is an ideal opportunity for a product professional who combines banking or fintech experience with a passion for customer engagement, relationship management, and building innovative solutions. You will work closely with customers, sales teams, marketers, engineers, implementation teams, and executive stakeholders to deliver products that help financial institutions create stronger, more personalized banking relationships. If you enjoy solving customer problems, identifying market opportunities, prioritizing competing needs, and transforming ideas into product enhancements that deliver measurable value, we'd love to hear from you. What You'll Do Product Strategy & Roadmap Management Execute product strategy and roadmap initiatives within CSI 's CRM and customer engagement portfolio. Evaluate market opportunities, customer feedback, competitive trends, and business priorities. Identify gaps in existing products and define enhancements that increase customer value. Manage product backlogs and prioritize initiatives based on busines