Bank Support Analyst - Loans

Job Description: Bank Support Analyst - Loans Remote position Hours 8 am - 5 pm CST (rotating coverage Sat 7am-1pm CST) Are you a go-getter with excellent customer service experience? Join our growing Loans team as a Bank Support Analyst where you will use your skills to quickly resolve customer issues, and provide information to banks in a timely, accurate and relevant way, all while ensuring customer satisfaction and a high level of quality. JOB SUMMARY Bank Support Analysts ensure delivery of excellent customer service through fast, accurate communication and coordination with other departments to resolve bank customer inquiries. They are the first point of customer contact for any Loan service inquiries. They build and maintain business relationships with clients by providing prompt and accurate service to promote customer loyalty. KEY RESPONSIBILITIES Build and maintain relationships with customers by responding to support questions via phone and web-based support portal. Responds to a work queue and resolves issues in a timely manner; escalates issues of a complex nature. Researching issues to find a resolution that satisfies the customer. Demonstrates a basic knowledge of Loan application functionality, including ancillary products/services. Provides information to the appropriate CSI department regarding customer issues and concerns Continuous learning of CSI ’s products to meet skill levels and goals of the department. Performs other duties as assigned. JOB REQUIREME