Senior Risk Analyst

Hi, I'm Cassie Alexander, your Recruiter and guide to joining CSG ! We are excited to learn more about you and your unique background. We are seeking a Senior Risk Analyst - Risk Investigations, who will be responsible for overseeing collections activity and funding return processes within the Forte payments ecosystem. This role serves as a subject matter expert in post-origination risk events, leading efforts to recover funds, resolve outstanding balances, and investigate anomalous transaction patterns that trigger collections or return activity. Our Senior Risk Analyst will collaborate closely with internal operations, finance, and compliance teams, as well as interact directly with merchants and external stakeholders to resolve complex cases. We are looking for a Senior Risk Analyst - Risk Investigations who will: Collections Oversight Manage and monitor the end-to-end collections lifecycle for merchant accounts with outstanding balances. Review aging reports and prioritize collection queues based on risk exposure, account status, and recovery probability. Initiate and track outreach to merchants, coordinating repayment plans or escalating unresolved accounts to legal or third-party recovery as appropriate. Maintain accurate records of collections activity, correspondence, and outcomes in case management systems. Identify systemic patterns contributing to collections volume and recommend process or policy improvements. Funding Returns Management Oversee the review and proc