Senior Customer Delivery Specialist

Hi, I'm Juhi Banerjee, your Recruiter and guide to joining CSG ! We are excited to learn more about you and your unique background. The Customer Service and Support function is responsible for activities related to assisting, supporting, and resolving customers questions specific to products and services. The Customer Support area is responsible for assisting customers by providing information about products and/or services, answering questions, and resolving problems and issues. The Account Services focus specializes in directing the delivery of enterprise-level support and service activities for firm products and services. Develops support delivery strategy and related processes, escalation procedures and training. Identifies opportunities for support delivery improvements, cost reduction and value-add to the customer. We are looking for a Senior Customer Delivery Specialist who will: Serve as the primary point of contact across Risk, Compliance, Product, Engineering, Customer Support, and Partner Success. Lead kickoff sessions, define requirements, guide customers through integration best practices, and support operational/underwriting readiness. Train partners on platform functionality, reporting tools, integration flows, and merchant lifecycle processes. Build long-term trust and handoff customers to Customer Success once live. Occasional travel may be required. Actively participate in conference calls, training, business reviews as well as other activities with both int