Supervisor, Customer Care

Company Cox Automotive - USA Job Family Group Customer Care Group Job Profile Supervisor, Customer Care Management Level Supervisor Flexible Work Option Can work remotely anywhere in the specified country Travel % No Work Shift Day Compensation Compensation includes a base salary in the range of $67,100.00 - $100,700.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program. Job Description Job Description The Supervisor Customer Care provides leadership and oversight for the Customer Care function. Develops and maintains customer contact channel touch points with an emphasis on understanding the customer’s point of view and improving customer satisfaction. Defines and implements customer contact engagement strategy, performance objectives and cost optimization. Oversees customer engagement and issue resolution, ensuring that issues are addressed professionally, quickly and in a sustainable manner, while partnering with customers to help maintain preventive maintenance (PM) programs and Department of Transportation (DOT) compliance at a best-in-class standard. Responsibilities Supervises the efforts of Customer Care team members within a call center environment. Ensures team provides timely and effective customer and end-user support. Resolves staff inqu