Customer Success Representative

About CoVet CoVet is an AI copilot application built to assist veterinary professionals by saving them time and allowing them to focus more on animal care—or even get home on time. We are a small, passionate, and agile team with a strong mission to improve the veterinary industry through innovative technology. About the role The Customer Success Representative is responsible for ensuring that our clients are successfully onboarded, adopt our solutions effectively, and derive maximum value from our products. This role requires a proactive, solution-oriented approach to addressing customer needs and challenges, and will involve regular communication, troubleshooting, and collaboration with both internal teams and customers. You will be a trusted advisor and advocate for our customers, working closely with them to understand their business goals and aligning our solutions to drive their success. This is a full-time remote position with a Tuesday through Saturday work schedule to align with the team's operational needs. What you'll do Support the customer onboarding process, ensuring a smooth transition from sales to implementation. Conduct product training sessions and demonstrations to ensure customers are fully equipped to use our solutions effectively. Proactively monitor customer health and satisfaction through regular check-ins. Identify at-risk customers and work with them to address concerns, mitigate risks, and drive engagement. Guide customers in adopting new features a