Senior Director, Enterprise Enablement - 11709

The Impact of a Senior Director, Enterprise Enablement at Coupa: We are seeking a strategic, people-first leader to step into the role of Senior Director, Enterprise Enablement. This role owns the full post-sales enablement portfolio: Customer Education (Coupa University), Partner Enablement, and Post-Sales Enablement for Customer Success, Consulting, and Support You will build and lead a team spanning post-sales and partner enablement, while personally owning the Customer Education function, including Coupa University's free-to-fee education strategy. What You’ll Do Customer & Partner Education (Direct Ownership) Drive the customer education strategy, modernization of the learning experience, and roadmap. Own and scale the Coupa University experience: advise on certification tracks, AI driven, digital-first nurture pathways, and self-paced practitioner enablement to drive skills acquisition and product adoption. Partner with the Learning Product organization to map and scale training and certification offerings, and solidify the free-to-fee customer education strategy. Track and report on the link between certification, training consumption and renewal rates, partner success, and customer satisfaction — make this the north-star metric for the function. People Leadership: Post-Sales & Partner Enablement Lead a team responsible for post-sales enablement, ensuring customer success, consultants, and support teams have the value messaging, playbooks, and technical readine