Support Technician (Customer Service)

Provide remote technical support for various systems and equipment across multiple locations, ensuring operational continuity and efficiently resolving incidents. The service will be provided uninterruptedly, 365 days a year, complying with established quality standards. Responsibilities Remote Support: Handling and resolving tickets on branch office equipment, POS systems, networks, printers, and operating systems. 24/7 Service: Receiving and following up on reports via phone, WhatsApp, and email, guaranteeing appropriate response times. User Management and Security: Registering users on support platforms and blocking malicious calls. Special Projects: Participation in training, pilot tests, and support for the implementation of new systems. Requirements Previous experience in technical support (remote or field). Knowledge of POS, networks, printers, operating systems (Windows/Linux), and SQL knowledge. Ability to manage multiple tickets in high-demand environments. Full availability for 6-hour rotating shifts in a 24/7 schedule. Excellent communication skills (calls, WhatsApp, email). Proactive, problem-solving approach and adaptability to new technologies. Benefits Welcome kit Flexible schedule Day off on your birthday Vacation from day one Life insurance Major Medical Expense Insurance (50% company-paid) Savings fund (you contribute 6% of your salary)