Manager, Strategic Client Solutions

Overview The Manager, Strategic Clients Solutions (SCS Commercial) will be the primary strategic account manager (“AM”) who maintains and expands relationships with accounts that currently generate staffing revenue and/or limited eDiscovery and managed review services revenue. Assigned a portfolio of named accounts, the AM is responsible for account management, retention, and institutionalization and year-over-year revenue growth through expansion of new service lines. For SCS Commercial accounts this requires a focus on introducing and/or expanding eDiscovery and review services so as to evolve the client to full “SCS Enterprise” status. Working in coordination with the staffing Manager and in partnership with the assigned Business Developer(s), the AM represents the entire range of Consilio services to assigned accounts. Within these accounts, the AM is critical to leading client account research and planning and ensuring each client’s needs and expectations are met by Consilio. The AM does this by building relationships with the client, stewarding internal resources across product lines and geographies, ultimately ensuring continuity, a high level of client satisfaction, and exceeding all client expectations. This position is a client facing role requiring interaction with senior personnel at each account, including executive level leadership. Travel will be required as needed. This position reports to the regional lead Vice President, Strategic Client Solutions and is a h