Key Account Lead

Overview The Key Account Lead owns account management strategy, leadership, and execution for a select portfolio of premier and strategic accounts. This role strengthens account relationships through disciplined account planning, focused product penetration, relationship and account expansion, and consistently high-quality execution. In support of Consilio’s Commercial Transformation, this leader partners across Sales, Delivery, and Offerings to activate growth plays, improve retention and satisfaction, and ensure coverage and capacity are balanced across assigned accounts. Responsibilities Essential Duties and Responsibilities: Lead strategic account planning and establish clear governance for assigned premier/strategic accounts. Drive retention, expansion, and client satisfaction across the assigned account portfolio. Build and maintain executive-level client relationships; influence key stakeholders and decision makers. Coach and coordinate account management team assignments to ensure coverage, capacity balance, and high-quality execution. Partner with Sales, Delivery, and Offerings to activate growth plays, accelerate product penetration, and expand relationships. Represent Account Management in deal reviews and go-to-market (GTM) syncs; provide account context and recommended actions. Own the governance cadence and content for Account Planning Sessions, QBRs, GTM Syncs, and Deal Reviews. Identify risks and opportunities within account scope; escalate issues and drive cr