Concierge Support Specialist

Overview About the Company Consilio is the global leader in legal consulting and services within the eDiscovery industry. Our worldwide professionals bring their expertise and a commitment to serve to every engagement, partnering with our clients to develop creative solutions for their most pressing challenges. About the Team Concierge Services is a global team primarily responsible for providing Consilio’s exclusive clients with top-tier support via phone and email. Their secondary responsibility is to fulfill all account management requests for these clients (ie. account creations, project access and new engagement tasks). SHIFT HOURS - Tuesday to Saturday 2pm to 11pm Eastern Responsibilities What You’ll Do With a passion for helping others and solving problems, you’ll be helping clients over the phone and by email with their questions on how to login to the system, navigate the interface and perform specific tasks. You’ll be training clients on how to login to the system, run searches and exports, as well as use advanced features. When not actively supporting clients, you’ll be fulfilling their requests such as account creations and project access requests. Qualifications The ideal applicant for this position has/is the following: DATA RESTRICTIONS ITAR clearance. EDUCATION Bachelor’s degree or higher (any discipline). LANGUAGE Multilingual in English AND at least one of the following: German/Mandarin/Cantonese. APTITUDE Digital Intelligence – ability to acquire and apply