Senior Defined Benefit Operations Analyst (Operations Manager)

Senior Defined Benefit Operations Analyst (Operations Manager) About the Role The Senior Benefits Administration Services Analyst supports the delivery and ongoing administration of Defined Benefits pension plans. This role serves as a subject matter expert for client requirements, leads change work through the full project lifecycle, resolves escalated operational and system issues, and helps ensure high-quality service delivery. Key Responsibilities Accountable for ongoing processing quality and adherence to client requirements. Provide insight to internal and external stakeholders on operational activities, issues, and improvement opportunities. Execute established Defined Benefits administration processes with minimal supervision. Research and resolve escalated eligibility, participant data, system, and service delivery issues. Triage intermediate system issues and validate system processing against business and client requirements. Serve as a Subject Matter Expert (SME) for client rules, plan provisions, and expectations. Lead change work through the full project lifecycle, from Discovery through Go-Live, including project management and implementation coordination. Interface directly with external client contacts to define and scope change requests. Maintain Business Requirements, Administrative Guides, and process documentation, securing client sign-off as needed. Serve as a steward for Conduent Data Requirements, partnering with the Data Management team. Identify syst