Participant Benefits Services Specialist

Participant Benefits Services Specialist Work From Home- United States Pay Rate: $16.00 per hour. This pay rate may be lower than your state's minimum wage. Please keep that in consideration when applying for this role. Employment Type: Full-Time Work Arrangement: Work From Home in the US About the role: Conduent is seeking a Participant Benefits Services Specialist to provide professional support to participants with questions about their benefits and plan provisions. In this fully remote role, you will primarily handle inbound telephone calls, with occasional outbound calls and callbacks. You will answer questions, explain available options and applicable forms, research inquiries, and complete transactions while following established procedures. If you enjoy helping people, communicating clearly, and solving problems, this role offers an opportunity to develop valuable benefits administration experience while providing accurate, thoughtful, and professional participant support. Call volume is relatively low compared with traditional high-volume call center environments. What you’ll do: Answer participant questions and explain applicable benefits, plan provisions, and available options. Research inquiries, complete transactions, and provide guidance on required forms and processes. Complete callbacks promptly and escalate issues when appropriate. Document participant interactions accurately in the case management system. Follow client-specific procedures and meet establishe