Referral Management Coordinator - Remote Texas Only

Overview Please be advised, if you are viewing this position on Indeed, that the salary rate/range set forth herein was provided by Indeed. Concentra 's market specific rate/range will be provided during the interview process. Position Summary The Referral Management Coordinator maintains high standards for quality and an exceptional patient experience in accordance with Concentra ’s policies, procedures and applicable regulations. The Referral Management Coordinator processes referrals requests and authorizations while working closely with physicians, employers and payors. Customer services is a top priority in order to achieve a positive impact on the cost and quality of care rendered to injured employees. Physical Requirements: Must be a current Texas Resident Must remain a Texas Resident during the duration of employement within the Referral Department Must be able and willing to travel to a local Concentra to complete new hire orientation Responsibilities The Details First point of escalation for all case related issues requiring guidance Responsible for daily completion of assigned patient referrals, while meeting production requirements Reviews, processes and supports Specialist referral requests by Concentra sites as defined by the market Obtains authorization for Specialist referrals and schedules appointments accordingly Ensures that appropriate networks and Concentra Advanced Specialists are used when applicable Provides all necessary information such as medical re