Customer Success Manager

As part of TUNE’s Customer Success Management team, you will be responsible for building strong, trusted relationships and working closely with our accounts. You’ll be an expert on all things TUNE Partner Marketing and will serve as our clients’ main point of contact to help their performance marketing efforts optimize and grow. You must bring both a strategic and technical mindset to the table, love working with people, and have a passion for growing existing accounts, as well as teaching and promoting new features and technologies. You'll be responsible for... Owning a book of business of current clients and serving as a main point of contact Building deep relationships with clients to establish a consultative approach towards growing and optimizing their business Renewing annual contracts and upselling new products to our current clients Promoting new features and services by training and empowering clients to adopt those features Strategizing with clients for deeper utilization of, and success with, the TUNE platform Analyzing future potential, opportunities, and growth for your TUNE accounts What we look for... A passion for the online & mobile advertising industry Ability to pick-up, learn, and quickly become knowledgeable in SaaS tech concepts 3+ years of account management & customer focused experience, utilizing a consultative mindset Past sales or business development experience in the growth of existing clients Experience managing various brand, advertiser,