Field Operations Lead (Senior)

Computer World Services, Corp. (CWS) seeks a Field Operations Lead to oversee and coordinate field-support operations for the USMEPCOM ENLIST program, managing technician assignments, on-call coverage, outage-recovery support, site-support schedules, and equipment relocations at Military Entrance Processing Station (MEPS) locations. The Field Operations Lead coordinates closely with the Outage Response Team (ORT), Service Desk, engineering teams, Government personnel, carriers, utilities, and vendors. During critical incidents, the Lead organizes field resources, maintains incident timelines, supports hourly Severity (SEV) 1 and SEV 2 status updates, and drives services toward restoration, while also coordinating cabling, installations, site surveys, and MEPS moves. Key Tasks & Responsibilities Lead day-to-day field operations across USMEPCOM Headquarters and supported MEPS locations, assigning technicians based on site requirements, qualifications, workload, and geographic coverage. Develop and maintain field-support schedules, rosters, escalation paths, and on-call coverage supporting the program’s 24/7/365 outage-response capability. Coordinate field response to network, system, application, telecommunications, power, cabling, and equipment outages, dispatching personnel, vendors, or service providers. Organize hourly status updates for SEV 1 and SEV 2 incidents and provide clear operational updates to the ORT Lead, Service Desk leadership, program management, and Gove