On-Site Associate Technician (Technical Support) (Remote, CA, Remote)

About the role The Associate Technician ensures that systems and services are supported, upgraded and managed to meet Service Level Agreements and business-related moves and changes. They will also ensure that all incidents and service requests are fulfilled within the defined SLA; escalate any incident or service request which breaches its SLA, and provides timely and effective support. They also share and document knowledge within the team and with customers related to hardware and software, along with contributing to the effective and efficient handling of all levels of technical support cases (basic user questions to escalated issues required more in-depth technical and problem solving skills). Annual compensation: $60K - $70K CAD What you'll be doing Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values. Address and create incident tickets from area queue, achieve and document resolution; assign tickets to transfer group for resolution; apply and coordinate workarounds and solutions. Update asset inventory, staging of customer workplace (hardware provision); decommission hardware when required; deliver the requested hardware /software requested with appropriate tasks to be carried out; complete tickets for tasks assigned with appropriate updates and closure. Perform onboarding and offboarding tasks as per customer guidelines. Provide meeting-room support as needed: Lenovo Hubs, Core devices,