Supervisor, Collections

Benefits Comprehensive Health Coverage – Medical, dental, and vision plans to keep you and your family healthy. Future Security: 401(k) with matching Student Loan Support – Up to $10,000 repayment assistance, because we invest in your future. Educational Tuition Assistance Competitive Pay & Full Benefits – A salary and package designed to reward your expertise and dedication. Job Summary The Supervisor, Collections serves as the frontline leader within the collections team, responsible for managing daily operations, guiding team members, and ensuring compliance with established procedures and regulations. This role focuses on improving cash flow, minimizing bad debt, and maintaining positive client relationships. While providing hands-on support, the Supervisor collaborates with internal departments to address payment issues, resolves escalated accounts, and monitors team performance. Essential Functions Supervises daily activities of the collections team, ensuring compliance with organizational policies, procedures, and regulatory guidelines. Monitors and evaluates team performance, providing regular feedback, coaching, and training to meet individual and departmental goals. Develops and implements collection strategies to reduce delinquency and improve cash flow. Reviews and resolves escalated accounts or disputes, coordinating with internal departments and external clients as necessary. Ensures accurate documentation and maintenance of records related to collections, p