Remote Medical Customer Service Specialist

As a Remote Customer Service Specialist at Community Health Systems (CHS) - Shared Services Center, you’ll play a vital role in quality healthcare, building enduring relationships with our patients, and providing value for the people and communities we serve. Our team members enjoy a robust benefits package including: Paid Time Off (PTO) Comprehensive Health Benefits - Medical, Dental & Vision 401k with company match Tuition reimbursement The Remote Medical Customer Service Specialist serves as the initial point of contact for customers, addressing inquiries, resolving issues, and delivering high-quality service to ensure a positive customer experience. This entry-level role requires excellent communication skills, attention to detail, and the ability to manage a variety of customer requests through multiple channels, including phone, email, and chat. The Representative works in a performance-driven environment, adhering to established service metrics and standards, while collaborating with other departments to ensure timely and effective resolution of customer concerns. The orientation and training hours are Monday - Friday, 8:00am- 4:30pm CST for approximately 3 weeks. After orientation and training, the working hours are Monday - Friday, 8:00am - 4:30pm EST. Essential Functions Responds to customer inquiries through phone, email, chat, or other communication channels, providing accurate and timely information. Clarifies and resolves customer issues by identifying their