Information Specialist I | Information Services Center

INFORMATION SPECIALIST EXECUTIVE BUREAU INFORMATION SERVICES CENTER Attorney General Andrea Joy Campbell is looking for three highly motivated individuals to join her team as an Information Specialist in the Attorney General’s Information Services Center. The Information Services Center (ISC) answers inbound calls from the public, provides information to callers, and makes internal and external referrals. Primary Duties: An Information Specialist is a public-facing-position in ISC and plays a central role in the Office’s handling of public inquiries. Information Specialists serve as the first point of contact for most members of the public who contact the Attorney General’s Office (AGO) and are responsible for answering questions, providing information, and making referrals, as appropriate, to other government agencies or community organizations. Information Specialists may also provide explanations and directions to the public regarding the filing, processing, and assignment of complaints, as well as information relating to the work of various divisions. Information Specialists will participate in regular trainings with divisions across the AGO. Position Requirements: Associate or bachelor’s degree, preferred. Professional experience in a call center or public-facing customer service role. Proficiency in Spanish, Haitian-Creole, or Portuguese required. Commitment to public serve and significant experience working with people from different ethnic, cultural, and economic back