Associate Director, Reporting and Analysis

Associate Director, Reporting and Analysis College Board - Operations Location: This is a remote role. Candidates who live near CB offices have theoptionof being fully remote or hybrid (Tuesday and Wednesday in office). All CB employeesare required tooccasionally travel to meet in person for business purposes. Role Type : This is a full-time position About the Team The Operations Division atCollegeBoard is focused on leading the organization’s transformation to support delivery of digital assessments. The division aims to provide strong customer engagement and world-class digital assessment delivery experience that supports millions of students and thousands of schools and test centers annually. The Customer Engagement &Experience(CEE)department is a combination of teams that support our key constituents: students, parents, educators, and our state partners thatrepresentapproximately two millioncontactsper year. This integrated team serves as the organization’s ‘front line’ andrepresentsthe voice of the customer, partnering across the organization to help improve the overall customer experience. About the Opportunity As the Associate Director, Reporting and Analysis, you will turn operational data into decisions that improve performance acrossCollegeBoard’s customer engagement ecosystem. Your work will directly enable leaders to understandperformance drivers, where we are off track, and what actions will most improve customer experience, efficiency, and outcomes.You will