Customer Success Manager

About Us Collective Goods Holdings, Inc. (CGH) is a privately held holding company behind Books Are Fun, Inc. — a company with a simple but powerful mission: to inspire lifelong readers by getting kids excited about books. Books Are Fun energizes communities, schools, and families to ensure every child has books at home, because we believe reading can change the world. To learn more about our companies and how we spark a lifelong love of reading, please visit our website at Job Purpose: The Customer Success Manager focuses on ensuring client satisfaction and success, with the ultimate goal of maximizing customer lifetime value and maintaining high levels of retention. The CSM will work closely with each account to help them achieve and exceed their goals with Books Are Fun’s Book Blast program. Success in this role requires a genuine interest in building connections, delivering exceptional customer experiences, and consistently exceeding client expectations. Key Responsibilities Customer Success & Relationship Management Serve as the primary point of contact for schools throughout their Book Blast journey, from onboarding to renewal. Build and nurture strong, long-term relationships with school leaders through personalized outreach and proactive problem-solving. Implement retention strategies based on Never Lose a Customer Again principles to maximize renewals and engagement. Use data-driven insights to highlight program impact and promote future participation. Sales Supp