Specialist, oxio Customer Care

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated. Time Type: Regular Job Description : POSITION SUMMARY: The telco industry landscape in Canada is evolving and we are looking for people to deliver best-in-class customer service to help the oxio brand pursue its fast growth and continue to be one of the most loved ISPs in Canada. Someone able to connect with our customers and internal teams. Someone who is passionate and has the ability to get things done. Someone who wants to be a part of the success of a business with strong values and is customer-obsessed. Our Customer Care team is responsible for delivering excellent support and service to current and prospective oxio customers. The customer care agent has four key priorities: ● Consistently supporting a culture of customer service, sales, and retention ● Providing great customer service and driving customer satisfaction scores individually and as part of a team ● Delivery of key performance metrics (e.g. subscriptions, cancellations, employee satisfaction) ● Acting as a brand ambassador, promoting oxio products, services and values to drive continuous improvement The Customer Care agent is ultimately responsible for delivering high customer satisfaction scores, along with busines