Engineering Manager, Enablement

Coconut Software is the leading Branch Performance Platform, helping financial institutions grow, drive productivity, and deliver better customer experiences. Coconut's AI-powered, enterprise-grade platform brings together appointment scheduling, in-branch queuing, video banking, and branch workforce management, turning customer interaction and operational data into actionable insights across multiple lines of business. The result: greater visibility into performance, better use of workforce capacity, and smarter decisions that drive stronger branch outcomes.Trusted by 200+ banks and credit unions, including RBC, Mountain America Credit Union, and M&T Bank, Coconut Software turns every interaction and staffing decision into a competitive advantage. As Engineering Manager, Enablement, you'll lead one of the teams in our Enablement Engineering pillar. These teams build and run the infrastructure, data, tooling, service standards, and customer implementation capabilities that every Coconut product team and many of our Enterprise clients depend on.Reporting to the Director, Engineering Enablement, you'll be the people leader and delivery owner for your team. Unlike our product development teams, Enablement teams don't have a dedicated Product Manager or Designer. You'll own intake and capacity planning for your team, with support from your Director and in partnership with our wider Product Management and Product Design teams. We're looking for someone who has run one or more