12_Bilingual Dispatcher / Scheduler

Description Bilingual Dispatcher / Scheduler About the role We are hiring bilingual (English/Spanish) dispatchers to work 100% remotely from Mexico for home-service and construction contractors in the US (HVAC, plumbing, electrical, cleaning, landscaping). Cobalto Talent connects Mexican professionals with small and mid-sized U.S. companies. We are building a pre-qualified talent bench for upcoming client placements; qualified candidates join the bench and are presented to clients as positions open. You will be the voice of the company on the phone: you book jobs, keep technicians and crews on schedule, and make sure every customer knows when someone is coming. What you will do Answer inbound customer calls, texts and emails; book service appointments and estimates. Build and adjust the daily schedule for technicians and crews in the field service software. Dispatch jobs, track arrival times and update customers on delays or changes. Coordinate with Spanish-speaking crews and English-speaking customers, translating details accurately. Confirm next-day appointments and follow up on open estimates. Keep job records complete: notes, photos, parts used, invoices ready for billing. Escalate emergencies, complaints and scheduling conflicts to the owner or operations lead. What you bring Must have 2+ years in dispatch, scheduling, customer service or a call center. Advanced spoken English (B2+): you can handle an upset customer by phone without a script. Native or fluent Spanish. Co