Client Success Director

At Clario , a part of Thermo Fisher Scientific, we develop regulated technology that helps unlock better evidence and improve patient outcomes worldwide. Our software platforms support clinical trials, diagnostics, and medical decision‑making in highly controlled regulatory environments. As an Account Director, Client Success, you will lead designated strategic client accounts and own the overall client relationship across all Clario business units. This role is pivotal in driving client satisfaction, retention, and growth by building trusted partnerships, understanding client objectives, and ensuring seamless delivery of Clario ’s products and services. You will serve as the primary strategic point of contact, collaborate closely with internal teams, and advocate for client needs to drive operational excellence, commercial outcomes, and long‑term partnerships. What We Offer Competitive compensation Comprehensive health, dental, and vision coverage Retirement savings plan with company contribution Paid time off and company holidays What You’ll Be Doing Build and maintain strong, trusted relationships with key client stakeholders, establishing appropriate governance structures for assigned accounts Serve as the primary strategic point of contact for designated clients across all Clario business units Partner with clients to understand business needs and objectives, and collaborate with Sales and Operations to develop and execute account strategies Act as the voice of the custo